Sunlight
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Support

How can we help?

Email support@sunlight.app and include your device, OS version, app version, and a short description of the issue. We typically reply within 1–2 business days.

Common help topics

  • Getting started: Download Sunlight, create an account, set your wake goal, add an outdoor alarm, and pick a challenge mode that fits your home (including balcony or open-sky options).
  • Outdoor verification: When the alarm rings, go outside and capture a live camera photo. Gallery picks and indoor shortcuts will not stop the alarm. Failed attempts keep the alarm going until verification passes.
  • Apartment & balcony living: Use Balcony or open-sky modes when a front-door step is not realistic. You still need outdoor or open-air daylight for verification.
  • Streaks & journal: Verified mornings grow your streak and can be saved to your private photo journal. Free users keep recent history; Pro unlocks fuller history and weekly recaps where available.
  • Permissions: Camera is required for verification. Notifications / exact alarms keep wake-ups reliable. Optional location and motion are only used if you enable harder challenge modes.
  • Safety note: Sunlight is a habit accountability tool — not medical or sleep therapy advice. If mornings involve health concerns, talk to a qualified professional.

Subscription help

Sunlight Pro subscriptions, trials, renewals, cancellations, and refunds are managed by the Apple App Store or Google Play. To cancel or change billing, open your store account → Subscriptions → Sunlight. For billing disputes, contact the store first; we can help confirm your in-app Pro status if you email us your account email.

Delete your account & data

To permanently delete your Sunlight account, alarms, streak data, and morning photos:

  • In the app: Settings → Delete account, then confirm. This cannot be undone.
  • By email: write to privacy@sunlight.app or support@sunlight.app from your account email with the subject "Delete my Sunlight account." We aim to complete verified requests within 30 days.

Deleting your account does not automatically cancel an App Store or Google Play subscription — cancel that separately in store settings. More detail is in our Privacy Policy.

Developer contact

Sagebrush Labs
App support: support@sunlight.app
Privacy: privacy@sunlight.app
Website: https://sunlight.app